HELP DESK SUPPORT
Outsourcing your IT support to a professional Help Desk is one of the many ways LiveConsulting can help your company lower costs while raising the bar for employee job satisfaction and productivity. How would you like to have a dedicated Help Desk Engineer fully responsible for helping your employees when IT challenges arise? This trained professional would know your network and systems and be able to identify the problems and solutions quickly. For more information regarding our Help Desk offering send an email to sales@liveconsulting.com or call 303.217.3000.
Customer Service Statement
The LiveConsulting Help Desk strives to delivery quality customer service by:
- Being professional, courteous, and responsive.
- Never outsourcing calls. All calls are handled in Colorado by trained professionals.
- Responding to requests for support within published time frames.
- Requesting feedback for opportunities to improve service.
- Continuously working to improve the level of service provided.
- Publishing and communicating with management regarding issues, concerns, and performance indicators.
Included Help Desk Services
- New Hire Setup
- Login and Password Reset for all business applications
- Software Installation & Upgrades
- Hardware Installation & Upgrades
- Virus Scans and Extraction
- Updates and Security Patches
- PC Performance & Tune-Ups
- Mobile Phone Syncing (Contacts, Calendars, Tasks, etc.) for supported phones
- Remote Access VPN
- Wireless Networking
- General Troubleshooting
- Hardware Warranty and Replacement
- Business Application Setup and Maintenance
- Printer Setup and Troubleshooting
- Escalation Procedures
