In today’s business climate, it can be challenging to plan for unforeseen IT problems and maintenance. With our robust maintenance agreement, we have you covered.
General Client Support
- Login Setup for LiveConsulting Customer Support portal.
- All labor required to setup new and existing hires.
- Technology Consultations
- Security Audits
- Technology Vendor Relations
- Competitive Pricing for Capital Investments
- Technology Budget Forecasting
Server Support and Maintenance
- Software installations and upgrades
- Hardware installations and upgrades
- Security and Performance
- No charge for on-site visits.
- Maintenance needed for optimal server performance.
- Update monitoring to ensure latest patches are in place.
- Remote Access RDP for LiveConsulting tech to access all servers PC’s joined to the network.
- Firewall / VPN Configuration, setup, and maintenance.
PC / Network Support and Maintenance
- Software installations and upgrades
- Hardware installations and upgrades
- Security and Performance
- No charge for on-site visits.
- Printer Help and Troubleshooting
- Virus and Spyware Removal
- PC Tune-ups
- Software update monitoring to ensure programs and software do not expire.
- Remote Access VPN
- Wireless Access Point (WAP) configuration and setup/maintenance.
- Mobile Phone Syncing (Contacts, Calendars, Tasks, etc.) for supported phones.
