As the saying goes, “Whatever can go wrong, WILL go wrong.” Emergencies and obstacles are inevitable in the world of business. It’s preparation that sets you up for either success or failure.
Outsourcing IT is a great move for business. But failures can still occur when an IT provider closely monitors and tends to your business network. The question is, what do the impacts of an IT disaster look like with and without an IT provider? Are the aftershocks of a disaster less intense with an IT provider? Here’s a look at some common unfortunate IT events and how they are handled with and without a dedicated IT partner.
Disaster Scenario #1: Failed Backups
Monitoring and maintaining backups can be a complex task for someone who doesn’t work in the IT realm. Backup failure can stem from something as simple as a faulty hard drive, or it can be a more complex issue. If you don’t have a managed service provider, piecing together the puzzle of data can be incredibly time-consuming, or a complete failure, resulting in tremendous data loss.
Failed Backups Without a MSP
When backups fail, if you lose data for any reason, you can only restore from the last time your backups were actually successful. For instance, if you received backup failure warnings 30 days ago, and your system got infected by malware, you would only be able to restore data from the last successful backup, which would be 31 days prior in this example. All other data created and stored during the 30 days of failed backups would be lost. The longer the amount of time passed without successful data back up, the greater the implications felt by business.
Failed Backups With a MSP
Managing backups is a large part of what an IT company does. Ammon Lane-Ramsey, LIVE engineer, typically spends 2 hours of his work day tending to backups. Having a proactive managed service provider spot your backup problems early-on is the best way to prevent your backup failure, and ultimately, major data loss. However, if you still end up experiencing failed backups, your IT company can diagnose the exact problem and resolve it quickly. Storing back ups in multiple locations is a best practice. An IT provider will design an effective back up system so if failure does happen in one place, back ups are successful in others. This method virtually eliminates data loss.
Disaster Scenario #2: Malware Infection
About 1 million new malware threats are released each day and if one happens to infect your network, the repercussions can be both expensive and detrimental.
Malware Without a MSP
If your business experiences malware attacks without an IT MSP, you could risk having your entire network compromised. Malware is becoming increasingly stronger, and it takes high-level security to thwart off attacks. Businesses can lose thousands of dollars, and hours of valuable time when suffering from a malware attack. If ransomware infects your system, all your data can be encrypted until a steep ransom is paid to unlock it. If backups are not in place, and the ransom is not paid, the ransomed data is gone for good.
With a MSP
If you experience an infection, your MSP can conduct a scan on your network to determine the precise location and magnitude of the infection. Once malware is found, your MSP can employ a variety of removal or quarantine programs, such as Malwarebytes, to effectively cleanse network of malware. Backups play an important role in eliminating the shocks of a malware infection. If you have proper backups set in place by your IT provider, your MSP can remove an infection from your network in as little as a day and restore data from backups.
Disaster Scenario #3. Software Deployment and Upgrading Trouble
The most basic, and the most complex of business operations are conducted either entirely with, or without great assistance from software. Without essential software, its safe to say that business can come to a screeching halt.
Software Deployment Without a MSP
Software installation alone is not an easy process. Software installation for an entire business is an even less easy process. It can take large amounts of time, and it’s crucial the installation process runs smoothly. If you don’t install your software tools correctly, this can cause downtime for your business. Software deployment is not something that should be left to any internal employee.
Without proper research, problems with company-wide software installation can come from:
– Incompatibilty with differing operating system versions
– Hardware not capable of actually running the software
– Not having enough memory to complete installation
Software Deployment With a MSP
If an issue does occur with your software, your IT company will be there to help resolve it. They will have done the needed research on operating systems, hardware, and memory requirements to resolve issues quickly. Even if your IT company has trouble with installation, they can contact the program’s customer support to troubleshoot. This way, you won’t have to deal with frustrating phone calls trying to resolve issues. No matter how unique a software program may be, a good IT company will take the time to educate themselves on exactly how it works. Your MSP will also provide active monitoring of your software, to ensure it works correctly before any issues arise.
So at the end of the day, is it easier to handle IT emergencies with a MSP than without one? Absolutely. Having IT experts give you a second set of eyes on your business is the best way to ensure damage control goes smoothly in emergencies. These disasters are frustrating, inevitable experiences all businesses deal with, but having the right back-up team can make all the difference.